Problems with your wine?

We love our Spanish wines and always make sure they rest in proper optimal conditions. But, hey, we understand that from time to time, a bad bottle can show up in the long journey from Spain to San Diego. And that's fine! You're not going to pay for that..

Follow these simple steps

If you encounter any problem with your wine, please follow these steps:

email details photo


Send us an email at info@delduerowines.com describing the issue. Please, if possible, include photos of the mess!

print label


You'll receive an email with the return approval and shipment label. Please make sure you print the label!

reprint label wine


Re-package the affected wine making sure that you put it in the protective trays you received. Affix the printed label to the box. 

wine pick up


Follow our email instructions for the affected wine pick up - We'll send our carrier to the same delivery location.


Receive your refund. Guaranteed! 

receive wine refund


Our priority is to help you enjoy Spanish wines, so customer satisfaction will always be our priority to ensure you continue to trust us as your Spanish Wine partner.

Any thing we could improve? Please let us know. We'll make it right!