Problems with your wine?
We love our Spanish wines and always make sure they rest in proper optimal conditions. But, hey, we understand that from time to time, a bad bottle can show up in the long journey from Spain to San Diego. And that's fine! You're not going to pay for that..
Follow these simple steps
If you encounter any problem with your wine, please follow these steps:
Send us an email at firstname.lastname@example.org describing the issue. Please, if possible, include photos of the mess!
You'll receive an email with the return approval and shipment label. Please make sure you print the label!
Re-package the affected wine making sure that you put it in the protective trays you received. Affix the printed label to the box.
Follow our email instructions for the affected wine pick up - We'll send our carrier to the same delivery location.
Receive your refund. Guaranteed!
Our priority is to help you enjoy Spanish wines, so customer satisfaction will always be our priority to ensure you continue to trust us as your Spanish Wine partner.
Any thing we could improve? Please let us know. We'll make it right!